Privacy Policy

Last updated: April 2026

Critical Backup Solutions (“we”, “our”, “us”) is committed to protecting your privacy and handling your data in a transparent and secure manner.

1. Who We Are

Critical Backup Solutions is a UK-based engineering company providing UPS systems, DC standby power, and emergency lighting services for critical infrastructure environments.

2. Information We Collect

We may collect and process the following information:

Name
Company name
Email address
Phone number
Information submitted via contact forms
Any details you provide when requesting services or support

We do not collect unnecessary personal data.

3. How We Use Your Information

We use your information to:

Respond to enquiries
Provide quotations and service information
Deliver and manage our engineering services
Maintain business communication
Improve our services and customer experience

4. Data Storage

Your data is stored securely and only for as long as necessary to fulfil the purpose for which it was collected or to meet legal and operational requirements.

5. Sharing Your Data

We do not sell, rent, or trade your personal data.

We may share information only when required:

With trusted service providers assisting our operations
Where legally required to do so

6. Your Rights

You have the right to:

Request access to your personal data
Request correction of inaccurate data
Request deletion of your data (where applicable)
Withdraw consent at any time

7. Contact Us

If you have any questions about this Privacy Policy, please contact:

Critical Backup Solutions

Email: info@criticalbackup.co.uk

Phone: 07830 030 842